Effective Date: January 1, 2025
Last Revised: January 1, 2025
1. Disclaimer
1.1 Upper Valley Advance will only perform and provide computer services, repairs, and upgrades as specifically requested by the customer. Upper Valley Advance will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer cannot be repaired. It may require rebuilding or upgrading. (Examples: Age of PC, obsolete repair/replacement parts (memory chips, motherboards, etc.))
1.3 The length of time required to service/repair your computer cannot be accurately predicted. (See para 2.1 below)
1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Upper Valley Advance will not be responsible for data loss. (See para 4.4 below)
1.5 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software installed by Upper Valley Advance will be removed upon completion of the service.
2. BILLING TERMS
2.1 Computer services/repairs are billed as stated on the service order provided. Charges will be calculated at a flat rate. In some cases, additional work may be necessary, and we will contact you for authorization.
2.2 An estimate of the cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
2.3 In the case of an unforeseen deviation exceeding the initial estimate, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimated limit.
2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by Upper Valley Advance.
3. PAYMENT TERMS
3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 Computer parts, hardware, or/and software that are ordered or special-ordered must be paid for in advance.
3.3 Upper Valley Advance accepts cash and credit cards.
4. LIABILITY
4.1 Services are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such services.
4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it.
4.3 In the case of accidental data damage to your system or data loss caused by already existing problems in your system such as viruses, misconfigured software, or hardware problems/failures, you agree to hold Upper Valley Advance and any person(s) associated with Upper Valley Advance or involved in the work being done for you harmless from damages resulting from such problems.
4.4 It is your responsibility to back up your data. Upper Valley Advance will not be responsible for data loss. (See para 1.4 above)
5. SUPPORT
5.1 Customer satisfaction is our utmost importance.
5.2 All services will be conducted in a professional, reasonable, and timely manner, taking into consideration the circumstances and nature of the technical problems.
5.3 Free support will be provided for problems directly related to the services performed as outlined in the service order but not resolved during the initial service.
6. REPAIRS & SERVICE GUARANTEE
6.1 All services and repairs are guaranteed for 10 days from the completion/acceptance date on the Service Order.
6.2 If it is later determined that the service or repair was incorrectly diagnosed by the technician, Upper Valley Advance will perform the necessary corrections free of any labor charge. Only the cost of any new parts required for the correction will be charged.
Issue 1.11